CANCELLATION & REFUND POLICY

Last Updated: September 2026

This Cancellation and Refund Policy applies to CCTV training programs and related training services offered by SECUREONIX – A Brand of Camrakshak (OPC) Private Limited.

Please read this policy carefully before registering and making payment.

1. Training Programs

SECUREONIX currently offers training programs that may include:

Online CCTV Technician Training

  • Course Fee: ₹8,000, unless otherwise displayed at the time of purchase

  • Recorded + Live training

  • Lifetime course access, subject to these Terms and continued availability of the applicable course/platform

  • Digital and/or printed certificate subject to course requirements

Offline CCTV Technician Training

  • Course Fee: ₹10,000, unless otherwise displayed at the time of registration

  • Practical classroom training

  • Digital and/or printed certificate subject to course requirements

The applicable fee, inclusions, taxes, schedule, and benefits displayed at checkout or confirmed during registration will govern the student’s purchase.

2. Digital Course Access

For online courses, access may be activated after successful payment verification.

Because online courses may provide immediate access to digital educational content, recorded lessons, downloadable materials, live-session information, or other restricted resources, cancellation and refund eligibility may be limited after digital access has been provided, subject to applicable law.

3. Online Course Cancellation

If a student requests cancellation before online course access has been activated or substantial digital content has been made available, SECUREONIX may consider the refund request.

Once course access has been activated and the student has accessed or consumed protected course content, fees will generally be non-refundable, except where a refund is required by applicable law or SECUREONIX is unable to provide the purchased service.

4. Offline Course Cancellation

For offline training, a cancellation request should be submitted before the scheduled training commencement date.

Any approved refund may take into account non-recoverable payment-gateway charges, materials already provided, or services already rendered, to the extent permitted by applicable law.

Once a student has attended or commenced the offline training program, the course fee will generally be non-refundable, except where required by applicable law.

5. Course Transfer or Rescheduling

At SECUREONIX’s discretion, a student unable to attend a scheduled offline or live training session may be permitted to transfer to another available batch.

Such transfers depend on seat availability, course scheduling, and the circumstances of the request.

A batch transfer is not automatically guaranteed.

6. Cancellation by SECUREONIX

If SECUREONIX cancels a paid training program and cannot provide a reasonable alternative batch, rescheduled session, or equivalent service, affected students may be offered an appropriate refund for the unprovided service.

Where a session is merely rescheduled, students will normally be informed of the revised schedule.

7. Technical Issues

A student’s personal device failure, internet connectivity problem, incompatible equipment, failure to attend a live class, or inability to use the training platform will not by itself automatically qualify for a refund.

Our team may provide reasonable assistance with course-access problems.

If a verified technical issue on our side prevents us from providing the purchased course or service and cannot reasonably be resolved, an appropriate remedy will be considered.

8. Duplicate or Incorrect Payments

If you believe you have been charged twice or an incorrect amount has been debited, contact us promptly with the transaction details.

After verification, any confirmed duplicate or erroneous payment will be handled appropriately.

9. Certificates

Fees will generally not be refundable solely because a student fails to satisfy attendance, assessment, practical, conduct, or other announced certificate requirements.

Students must meet the applicable course requirements to receive a certificate.

10. How to Request a Refund

A cancellation or refund request should include:

  • Student’s full name

  • Registered mobile number

  • Registered email address

  • Course name

  • Payment/transaction ID

  • Payment date

  • Reason for the request

  • Supporting information, where applicable

Send the request using the official contact information displayed on our website.

11. Refund Processing

Approved refunds will ordinarily be returned through the original payment method where reasonably possible.

Processing time may depend on the payment gateway, bank, UPI provider, or financial institution.

12. Statutory Rights

Nothing in this policy is intended to exclude, restrict, or override any right or remedy that cannot lawfully be excluded under applicable Indian law.

13. Contact

SECUREONIX
A Brand of Camrakshak (OPC) Private Limited
Surat, Gujarat, India
Website: http://www.secureonix.co.in
Phone: +91 9107445678